Last updated: November 9, 2025

Thank you for visiting The Fresh Collective (“we”, “us”, “our”, “the Studio”). This Privacy Policy describes how we collect, use, disclose, and protect the personal information you provide to us when you use our website (“Site”) at https://freshcollectiveyqr.ca and engage with us in connection with our services, including chair-rental inquiries, membership applications or other communications.

By using our Site and/or providing us with personal information, you consent to the practices described in this Policy.

1. What Personal Information we collect

We may collect the following kinds of personal information from you:

• Information you provide directly: for example when you submit an inquiry form (name, email address, telephone number, message), apply for membership, rent a chair, or otherwise contact us.
• Usage information: when you visit our Site we may automatically collect certain technical information about your device and how you use the Site, such as your IP address, browser type and version, operating system, referral source, pages visited, date/time stamps, and other diagnostic/log data.
• Cookies and tracking technologies: we use cookies and similar technologies to improve your experience, remember preferences, and analyse Site traffic (see section 5 below).

2. How we use your information

We may use your personal information for the following purposes:

• To respond to your inquiries, process your membership/chair rental submission, contact you and provide services you request.
• To operate, maintain and improve the Site and our services, including analysing usage trends and preferences.
• To send you updates, communications or marketing messages (if you have opted in and subject to applicable anti-spam law) about our services, studio offerings, membership opportunities and events.
• To comply with legal obligations, enforce our rights, prevent fraud or misuse of the Site, and protect our business interests.

3. How we share your information

We do not sell your personal information. We may disclose your information as follows:

• With third-party service providers who help us operate the Site or conduct our business (for example web hosting, analytics, marketing platforms). These providers are only permitted to use the information for the purposes we specify.
• When required by law or in response to valid legal process (e.g., a court order or regulatory requirement).
• In connection with a merger, sale or other transfer of our business assets, provided that personal data remains subject to appropriate protections.
• With your consent or at your direction.

4. Analytics & Tracking

Our Site uses Google Analytics 4 (GA4) to collect and process certain anonymous usage data (for example, number of visitors, pages viewed, length of visit, referral sources). This helps us understand how the Site is used, make improvements and provide a better experience.

• GA4 may collect data such as device & browser type, IP address (anonymized or truncated as per settings), pages visited and other interaction metrics.
• You may disable or opt-out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on, or by adjusting your browser settings to refuse cookies. (For more information, please visit Google’s Privacy & Terms pages.)
• Our Site may also use cookies and other tracking technologies (see section 5) to support analytics, preferences and performance.

5. Cookies and other tracking technologies

We use “cookies” (small text files placed on your device) and similar technologies (e.g., pixels, web beacons) to collect information and improve your browsing experience. Some cookies are essential for the Site to function, while others are optional (analytics, preference remembering, marketing).
Your choices:

• You can set your browser to refuse all cookies, or to alert you when a cookie is being sent. However, some parts of the Site may not function properly if you do so.
• You may opt-out of certain tracking technologies (such as Google Analytics) as described above.

6. Data retention

We will retain your personal information only as long as necessary to fulfil the purposes described in this Policy (such as responding to your inquiry, providing our services, etc.), or as long as required by law or to resolve disputes and enforce our agreements. Once information is no longer required, we will securely delete or anonymize it.

7. Security

We maintain commercial-grade administrative, technical and physical safeguards designed to protect your personal information from loss, misuse, unauthorized access or disclosure, alteration or destruction. However, no method of transmission over the Internet or electronic storage is completely secure; we cannot guarantee absolute security.

8. Your rights and choices

Depending on your jurisdiction, you may have rights regarding your personal information, including:

• The right to access and request a copy of the personal information we hold about you.
• The right to correct or update your personal information.
• The right to request deletion of your personal information, subject to legal or business obligations.
• The right to withdraw consent (where relevant), such as for marketing communications.
• The right to opt out of certain tracking or analytics tools.
  To exercise any of these rights, please contact us as provided in section 10 below. We will respond in accordance with applicable law.

9. International data transfers

Because our service providers may operate in multiple jurisdictions, your personal information may be processed or stored outside Canada. Where this occurs, we will ensure appropriate safeguards are in place to protect your personal information in accordance with applicable law.

10. Updates to this Privacy Policy

We may update this Policy from time to time (for example to reflect changes in our practices, legal requirements or tracking technologies). When we make changes, we will post the updated Policy on the Site with the “Last updated” date. We encourage you to review this Policy periodically. Your continued use of the Site after the changes constitutes acceptance of the revised Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: info@freshcollectiveyqr.ca
Phone: 306 522-0952
Address: 2204 McIntyre St, Regina, SK S4P 2R9, Canada

Thank you for trusting The Fresh Collective — we value your privacy and will continue to aim for transparency and security in our operations.

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